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General terms of Dvorec Trebnik’s online shop
General terms define the use of the Dvorec Trebnik’s online shop’s website and the relations between buyers and Dvorec Trebnik’s online shop. In order to be able to use Dvorec Trebnik’s online shop the registered user needs to agree with the contents of general terms. In case of the modification of the General terms of Dvorec Trebnik’s online shop, Mercator IP, d.o.o. is obliged to inform all the buyers of it.
Registration
In order to use Dvorec Trebnik’s online shop, the user account’s registration is needed. The user account of each registered user of Dvorec Trebnik’s online shop (later on the buyer) enables him:
- to order products – purchase,
- to check the existing purchases – purchase history section,
- to correct and cancel the issued orders – purchase history section.
The buyer warrants that the data in the user account is real and accurate. The buyer is obliged to update all changes of data in the user account on his own. This is done in the “personal settings” section.
Personal data protection
The buyer agrees that Mercator IP, d.o.o. collects, uses and processes the personal data from the buyer’s user account. Mercator IP, d.o.o. undertakes to handle the buyer’s personal data in accordance with the Personal Data Protection Act and to use and process it exclusively for the purpose of improving and introducing new services at Dvorec Trebnik’s online shop. The protection of personal data is described in details in the section Privacy of Dvorec Trebnik’s online shop’s users.
Safety of online shopping
Mercator IP, d.o.o. ensures a safe use of Dvorec Trebnik’s online shop with the combination of various safety mechanisms:
- User names and passwords system
- Personal codes system
Ordering
At Dvorec Trebnik’s online shop the buyer can choose the products from the catalogue of Dvorec Trebnik’s online shop that are categorized in product groups. To make searching for a specific product easier, the buyer can use a built-in search engine that conducts the search by individual words. The buyer orders a product in three steps. Already issued orders can be corrected or cancelled under "purchase history", but only while the status of the order is still "not processed". The buyer’s withdrawal from the order with no particular reason is handled in accordance with the Consumer Protection Act (for natural persons) and the Code of Obligations (for legal persons). Mercator IP, d.o.o. reserves the right to verify every buyer at the first order made via a phone call to the number stated in the buyer’s user account.
Prices of products
The buyer pays the goods in the prices that are valid on the day of the order.
The payment of ordered products
The buyer pays the ordered goods when they are delivered. All prices in the catalogue are in EUROS. For the goods delivered to legal persons an invoice is issued with the value date 30 days from the date written on the invoice. In certain cases an advanced payment is demanded for delivered goods. In this case a costumer is informed of that in advance. The buyer – natural person covers the payment in cash when receiving the goods. If the buyer is late in paying, he needs to pay statutory interests for late payment and reminders costs which should not be higher than interests for late payment.
Delivery
You receive the products that are in stock within 14 days of receiving your order. The ordered products are delivered at once or in partial deliveries. If a certain product is not available or is out of stock, the order is cancelled or changed by another, equivalent product with the prior notification sent to the costumer. If the seller cannot acquire the ordered products within 3 months the order is cancelled. The seller encloses an invoice and other documents provided by law with the shipment unless the buyer has already received the documents. When delivered, ordered goods can be received by any person living at the stated address.
Minimal amount of your order should be 5€.
We reserve the right to the deviation of photos from the real products. If you are not satisfied with the goods received, you can return them unused within 14 days at the address:
Dvorec Trebnik,
Grajska 4,
3210
Slovenske Konjice.
Goods need to be packed in the original packaging. We will return you the money for the returned goods within 30 days via postal money order.
Shipping costs:
- up to 2 kg 4,47 €
- more than 2 kg - 5 kg 5,34 €
- more than 5 kg - 10 kg 7,85 €
- more than 10 kg - 15 kg 8,26 €
- more than 15 - 20 kg 9,51 €
- more than 20 kg - 25 kg 11,20 €
- more than 25 kg - 30 kg 13,27 €
The buyer covers the entire shipping costs, including 1.14 € for redeeming the goods.
Complaints
Each complaint will be considered in accordance with the provisions of the Consumer Protection Act. Complaints about the products or our service can be sent at e-address [email protected] or at the telephone number 00386 3 757 48 34 (from Monday to Friday from 8 a.m. to 3 p.m.).
Help and information
For any help or additional information you can contact us at e-address [email protected] or at the telephone number 00386 3 757 48 34 (from Monday to Friday from 8 a.m. to 3 p.m.).
Final provision
These general terms of Dvorec Trebnik’s online shop enter into force on 1 December 2009. On this day the current general terms of Dvorec Trebnik’s online shop cease to be in force.
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